Emergency Plan For Tenants

Home > Renting > Emergency Plan For Tenants

Maintenance

It is a policy of our office that all repairs or maintenance requests must be in submitted to our office in the following procedure:

(We only accept emergency repairs by phone)

  • Maintenance request form via fax or Via email
  • Maintenance request form completed in office.
  • Maintenance form on our website.

The following situations are NOT classified as emergency repairs and MUST wait until the next working day to be reported to the office as per the following methods:

  • Blocked Toilets. (When there is a second unblocked toilet on the premises).
  • Stove/Oven not working.
  • General Repairs and Maintenance.
  • Blocked Pipes to the shower, kitchen sink, bathroom basins and laundry sink
  • Hot water system going hot and cold.
  • Trouble with Reticulation.
  • Leaking Taps.
  • Pest Control i.e.: Pest Control such as ants, mice, rats, cockroaches, flies, silverfish, earwigs etc is the responsibility of the tenants and the owner is not obliged to pay for treatment.
  • Trouble with Air Conditioning.

The owner will pay for the removal of wasps or beehives, however this is not classified as an emergency and you need to contact your Property Manager the next working day to arrange the removal of any nests. This is also the case if you spot any white ants nests in or about the property.In relation to problems with ants, mice, rats and cockroaches, it is recommend that you purchase treatments such as bombs and/or baits from the supermarket, and ensure that you have placed them in strategic locations to prevent cockroach infestation.

Please note that if you go ahead with a repair that IS NOT classified as an emergency, the owner is NOT obliged to pay for any expenses incurred and these expenses may be charged to yourself.



(Emergency Plan for Tenants) - URGENT REPAIRS

Sometimes you may be faced with an emergency situation. An emergency is defined as something that may harm someone, or may cause further damage to the property if left unattended.

Our Property Manager can only guarantee to be contacted during working hours. Therefore if you are faced with an emergency situation, and are unable to contact your Property Manager.

Listed below is information on items that are classified as an emergency situation and instructions on how to deal with the emergency without the assistance from your Property Manager.

(Urgent repairs are defined by the Residential Tenancies Act 1987 and fall into two categories. Essential services are repairs to faults such as a burst water service, blocked toilets, gas leaks or dangerous electrical faults. Arrangements for a suitable repairer to fix these essential services must be made within 24 hours. Other urgent repairs, such as those that might cause further damage to the premises or injure a person must be arranged within 48 hours.)

If an emergency occurs outside of these hours, try to contact your Property Manager on their mobile number, if you are unable to contact them, this is the recommended course of action to take:

 

Break In & Damage to Glass

  • Contact the Police and report the break in.
  • The Police will give to you a Police Report number – you must report this to your Property Manager the next working day.
  • Without obtaining the police report number, the cost of replacing the glass will be invoiced to you.
  • If there is any other damage to the property besides glass damage, this must be reported to the Property Manager the next working day.
  • You may contact the following recommended glazier to secure the property: WANNEROO GLASS– 9309 1962

You may instruct the glazier to forward the account directly to Altitude Real Estate –If the glass breakage is the result of an act attributable to yourself, you may call the glazier to repair the broken glass; however payment of the invoice must be made by yourself.

 

Hot Water System Stops Working

If it is a gas hot water system, check that the pilot light is on.

 

If the Hot Water System is gas, you may contact directly:

7 Star PLUMBING AND GAS   Matt: 0428 220 302

LITAS PLUMBING AND GAS - 9249 6136 

If the Hot Water System is electric, you may contact directly:


FIRST CHOICE ELECTRICAL 0419 908 3584.

PERTH REFRIGERATION & ELECTRICAL  DEAN 0420 650 346   JOHN 0406 003 619

 

If the Hot Water System is a solar hart, you may contact directly:

7 Star PLUMBING AND GAS Matt: 0428 220 302

LITAS PLUMBING AND GAS - 9249 6136 

Gas Leak You may contact directly one of the below listed plumbers:

7 Star PLUMBING AND GAS   Matt: 0428 220 302

LITAS PLUMBING AND GAS    9249 6136 

 

Electrical Problem That May Cause Harm To the Tenant

FIRST CHOICE ELECTRICAL    0419 908 358

PERTH REFRIGERATION & ELECTRICAL  DEAN 0420 650 346 OR  JOHN 0406 003 619

Burst Water Pipe

Turn the water off at the mains immediately.

You may contact directly one of the above listed plumbers.

 

Power Lines Fallen Down

Call Western Power immediately on 13 13 51.

 

Lost Keys or Keys Locked Inside House

You may contact a locksmith directly; however the tenant is responsible for payment of the account. If you lose your keys or lock them inside the property during business hours you may use the office keys.

Do not try to contact your Property Manager out of business hours if you have locked yourself out of your property, or if you have lost keys as they are not able to drive back to the office out of hours to get keys for you

Recommended Locksmith:
A1 Locksmiths 9370 2943

 

Impact to Building by Vehicle

This is a tragic emergency situation; always try to contact your Property Manager first.

If you cannot contact your Property Manager, you must then take the following steps:

  1. If injury to another person call an ambulance on 000.
  2. Call the Police and obtain a police report number.
  3. If there is structural damage to the house, flooding or electrical problems do not stay in the house.
  4. Your Property Manager will contact the building insurer the next working day; they will then send an assessor and attend to any structural repairs.

Severe Storm Damage

This is a tragic emergency situation; always try to contact your Property Manager first. If you cannot contact them, you must then take the following steps:

  1. If injury to another person call an ambulance on 000.
  2. Call SES (State Emergency Service) on 1300 130 039.
  3. If there are any burst water pipes, call any of the plumbers listed above and turn the water off at the mains.
  4. If there is any electrical damage, call any of the electricians listed above and turn the power off at the mains.
  5. If there is structural damage to the house, flooding or electrical problems, do not stay in the house.
  6. Your Property Manager will contact the building insurer the next working day; they will then send an assessor and attend to any structural repairs.

 

Severe Damage to Property (Explosion or Collapsed Ceilings)

This is a tragic emergency situation; always try to contact your Property Manager first. If you cannot contact your Property Manager, you must then take the following steps:

    1. If injury to another person call an ambulance on 000.
    2. If there is a fire call the fire brigade on 000.
    3. Call SES (State Emergency Service) on 1300 130 039.
    4. If there are any burst water pipes, call any of the plumbers listed above and turn the water off at the mains.
    5. If there is any electrical damage, call any of the electricians listed above and turn the power off at the mains.
    6. If there is structural damage to the house, flooding or electrical problems do not stay in the house.
    7. Your Property Manager will contact the building insurer the next working day, which will send an assessor and attend to any structural repairs.

 

Michele Johnson, 0433 495 033, pm@altitudere.com.au

Stephanie Mack, 0433 908 480, pm2@altitudere.com.au

Emily Safe, 0413 092 833, pm3@altitudere.com.au

Vi Nguyen, 0432 404 621, pm4@altitudere.com.au

How much is your property worth?

Get in touch to learn more about current market trends and conditions and local property sale and rental values.